Loan Processor-Rental

Cleveland, Ohio, United States | Full-time


Loan Processor-Rental

(This is a primarily office-linked role in our downtown Cleveland office).

Since 2014, Upright (formerly Fund That Flip) has challenged the status quo of slow, unreliable capital and gate-keeping into investment deals. We’ve grown into an end-to-end financial technology platform that helps entrepreneurs and investors generate wealth and make an impact in their own communities across the country. 

We are doubling down on an exceptional borrower experience. For the Loan Processor- Rental, that means closing loans to drive revenue for the firm. The goal of the Loan Processor- Rental is to ensure we have an accurate closing date, a great external borrower experience, and a strong internal experience for all stakeholders.

What You’ll Do

As a Loan Processor- Rental, you are the key facilitator amongst all internal and external stakeholders to ensure a smooth closing experience. You gather and conduct a high-level review of the documents needed to close before passing them on for review.

You’re motivated to bring a successful outcome to every closing and take ownership of the outcome. The Loan Processor- Rental is the focal point between the client, our internal team, and the third parties involved in the closing. You’ll provide an exceptional borrower experience by…

  • Managing change across the loan closing process impacting structure or closing eligibility.

  • Engaging clients to bring value through proactive management of potential roadblocks. 

  • Navigating changes and competing priorities to bring quality resolution to unpredicted issues. 

  • Owning communication to borrowers and internal stakeholders. All the while, ensuring positive experiences both internally and externally.

  • Identifying and remediating any gaps or communication issues within the closing process.

  • Accurately forecasting and achieving closing dates.

  • Gathering and conducting an initial review of needed documents to pass along to underwriting.

  • Communicating with title companies, insurance, and counsels to drive the closing process.

  • Ordering and managing appraisals and pre-close inspections.

  • Adhering to internal processes and procedures, recommend improvements.

  • Proactively managing any complications by clearly communicating with all relevant parties.

  • Managing title work process for sign-off by the legal team.

  • Supporting the post-close team on any trailing items.

  • Verify completeness and accuracy of loan application documents.

  • Monitor and adapt to changes impacting loan structure or closing eligibility.

  • Leverage understanding of conventional and FHA loan structures to explain the nuances of Rental loans to borrowers.

  • Navigate challenging conversations with borrowers or external parties regarding issues or unexpected situations.

  • Proactively identify and address any potential roadblocks.

  • Apply knowledge of conventional and FHA loan closing procedures to rental loan closings.

  • Contribute to the efficient operation of the closing department.


Your First 30 Days in the Role

Your training will begin with some Upright basics (who are we, what do we do, where does the Loan Processor- Rental role sit relative to the organization?) This is delivered in a combination of learning, shadowing closing specialists, and joining meetings with other parts of the business.

By 30 days, the experience you bring with you to Upright added to the training we will provide will have you up and running in your role.


Required Skills, Behaviors, & Experiences

  • 2 years of experience with closing Conventional Mortgages.

  • Proficiency in closing conventional loans and FHA purchase loans.

  • Strong oral and written communication skills.

  • Detail-oriented, analytical, and organized. 

  • Ability to think critically and manage diverse clients. 

  • Demonstrated patience and persistence. 

  • Problem-solving mindset.

  • Technology proficient and adopter of change.


Skills & Experiences

  • Bachelor’s degree in business preferred.

  • Technical proficiency, with knowledge of the following tools (used frequently in the role) preferred, but not required:

    • Microsoft Office Applications

    • Adobe Acrobat

    • Google Workspace

    • Slack

  • Preferred candidates are in the Cleveland, Ohio area or can commute to our Cleveland office.


Who are we?

Upright is one of the fastest-growing real estate fintech companies in the U.S. As of March 2023, we’ve originated more than $2.25 billion in funding with 99.7% of principal returned to investors. We’re one of the top 10 sources of capital for real estate investors in the country.  

And we’re still challenging tradition with fast funding, unparalleled transparency, and personal service to help real estate entrepreneurs transform their neighborhoods and communities. 

Why work for us?

At Upright, we value transparency, hard work, and results. We support personal and professional growth with an entrepreneurial, tech-loving, creative, and solution-focused culture that rewards employees that push the bar higher for themselves and our company.

We have a blended work environment including hybrid, distributed, and office-linked roles. Some teams are entirely distributed, while other teams spend some or all of their time in our office in Cleveland, OH.

Glassdoor says Upright  is a great place to work, and we’re proud to have earned some awards backing that up, including:

  • Inc. 5000 Fastest Growing Company 2019, 2020, 2021

  • Smart Culture Award 2018, 2022

  • Business Insider Fintech Startups to Watch 2020

  • GCP Best of Tech Awards Finalist 2021

  • Deloitte Technology Fast 500 2020

  • NorthCoast 99 Best Place to Work 2019

Plus, these awesome benefits:

  • Equity stock options for each and every full-time team member

  • Medical, Dental, Vision, and Mental Health Benefit offerings including  FSA or HSA enrollment eligibility on day 1

  • Flexible time off

  • Traditional and Roth 401(k)

  • Quarterly and yearly bonus potential based on company performance

  • Self-defined career growth in individual contributor and management pathways

At Upright, we start everything by understanding the needs of others. We’re all unique and in this together. We’re intentional about building relationships across teams and lifting one another up to help our customers improve communities and write their success stories. 

As you consider joining our team, know that we are committed to creating extraordinary experiences by offering an equal employment opportunity throughout your entire people journey without regard to age, race, color, disability, gender reassignment or identity or expression, genetic information, marital or civil partner status, pregnancy or maternity status, military or veteran status, nationality, ethnic or national origin, religion or belief, sexual orientation, or any legally protected class. 

We will provide accommodations during the entire people journey upon request. Information received relating to accommodation will be addressed confidentially.